Return policy

Please read our return policy carefully so you know exactly where you stand.

Your statutory right of withdrawal

As a consumer you always have a statutory right to withdraw from your purchase within 14 days of receiving it, without giving a reason. On top of that, Zevaine voluntarily extends the period in which you may return an item to 30 days from the day you received it.

Conditions

The returned product must be in the same condition as when you received it – unused and in its original packaging. Products for which hygiene is particularly important must be thoroughly cleaned before the return process begins.

For hygiene reasons, certain products cannot be returned, such as underwear, bras, tights, and certain body care products. Items purchased in a clearance sale are final-sale and cannot be exchanged; this does not affect your statutory right of withdrawal within 14 days.

Starting a return

Email info@zevaine.com or call +31 6 51332418, stating your order number, the reason for the return, a photo of the product if there are any defects, and your contact details. You will then receive the return instructions.

Return address

Zevaine, Hatertseweg 633, 6533 GL Nijmegen, Netherlands. Please always announce your return before sending it.

Refunds

Once we have received and inspected your returned product, we will email you to confirm whether the refund has been accepted. Approved refunds are paid to your original payment method within 14 days of us receiving the return.

If you have not received your refund within that period, first check with your bank or card issuer, then contact us at info@zevaine.com.

Return shipping costs

Customers are responsible for the cost of return shipping. We recommend sending your return with Track & Trace, as we cannot be held responsible for returns lost in transit.

Damaged or incorrect products

If you receive a damaged or incorrect product, we will send a replacement free of charge, and you will not be charged for the return. If the error occurs a second time, you will be refunded the full amount paid.

Cancelling an order

Orders are processed automatically, so we cannot always stop a shipment once it has been confirmed. If your order has already been dispatched, you can still use your right of withdrawal described above.

For any questions about this return policy, contact us at info@zevaine.com or +31 6 51332418.